Poor Service & Assistance

<p>I type this email this morning highly upset with the service that Cell C has given to me the weekend. I cannot understand how people can be so happy to help when they will to take your money but when it comes to support and help one receives nothing. </p> <p> </p> <p>I have been having trouble with my data lately and got a solution by utilizing my second sim card slot. I tried inserting a sim card but it never picked up. So my wife and myself went into one of the cell c stores in Port Elizabeth on Sunday the 18th June 2016 at Walmer Park Shopping Centre. I was approached by a consultant and I had explained to him that my cell phone is not picking up my sim on the second sim card slot. They took my phone and amongst 3 consultants in the store starting inserting their own sim cards as well as their stores sim cards. This carried on for half an hour. I got irritated and then asked what they can do for me. They said that it seems that the sim slot is faulty. Another fifteen minutes passed while my wife and myself where waiting. They then called me to tell me that my phone doesn’t support a second sim. I was by now highly upset and asked why now as when I renewed my contract in January 2016 I was told by the manager that helped me that it has dual sim thus the reason why I took the phone amongst other reasons. The manager then in front of my wife and myself denied that she said anything like that. I furthermore went on and said if they knew it wasn’t a dual sim why had they all been sticking sim cards into my phone for 45 minutes. I then said I need a phone that is dual sim and is working and they said they cannot help me. By now I was furious and this is not what I was told upon renewal and now nobody is interested in me. My contract is nearly a thousand rand a month that I pay without an argument but when I want service I am not getting anything. The manager filled out a form and went to the back of which I didn’t have a clue what she was doing. I saw a board in store for complaints and assistance and called customer care of which I was put through to a lady that also did not listen to a word I said and just told me to call back in the week and nobody is working on a Sunday. Service is pathetic and I am highly and beyond upset at this point as I am sitting with a phone that has 2 sim card slots and only 1 can work. I need this sorted out ASAP as I am not happy with the service, not happy with the way my phone got worked with and thirdly that nobody is interesting in helping me even if cell c is taking my money every month. Please can someone assist me otherwise I am going to have to take this further. </p>