poor service as well as the process is poor

Good day, I am very disappointed in the manner that my request has been dealt with from my service provider, besides my request being out of the 48 hours upon logged last week Monday as well as Thursday. when one calls one is told a different process from the request can only be done from the 1st of each and every month to escalations that have been sent but when u call someone new its a different response, I just wanted to know the reason for my data to be depleted so quickly, I am told its the device that I'm using but the apps are switched off and only back up once I'm on Wi-Fi, till today I have no received a response. I specified the hours as to when I can take calls but they call me at hours were I cannot receive calls. when you ask for the a recall from that department you are told that it has been escalated and the time noted but a call has not yet been received in stead they closed the case . I have to renew my contract next month and from such an experience I highly doubt that I will, if its not the insurance its the network provider. I am not pleased at all.