SP
Sayjian P

1 reviews | Active since Aug 2019

25 Aug 2019, 16:09

Poor service and unprofessional support and sales department

I requested Cfiber and patiently waited for a phone call. I was told that they couldn't confirm whether my order went through after being transfered 9 times. The last operator was very rude even though I had to deal with his unprofessional behavior so I asked him to send the recording of our conversation to his superiors and then contact me back.

Cellc support is so useless that apart from not being aware whether they processed my order, they are also no professional and are as useless as our tea break government services.

It is very disappointing that I have been inconvenienced like this. If anyone has the contact details of someone in Cellc that isn't useless, please share because I need to know if my package has been processed or if I should request a refund and find an internet service provider that can actually provide internet access.

0
Replies (1)
Cell C
Cell C's reply26 Aug 2019, 07:28
Official
Good morning Sayjian

Apologies for the unsatisfactory service received.

We have requested management from our Fibre department  contact you to assist.  Do expect a call.

Regards
DA