Poor service and treatment

<p>I found out that I have a ********** cellphone contract with cellc I reported to them they told me to bring my bank statement and id copy and affidavit to confirm that I don't have any contract with cellc and I was given a ref no : ********** 340 and told that it only take 48hours to investigate and feedback. 9 days to refund if they debited money from the account . Then when I call them they said to me they will come back to me and since from 5 of April no one has yet contact me for feedback or how far are they with the investigation and now when I call dem the moment I gave them the ref number they put me on hold and hang me up wen I go to cellc outlet they told me different story to settle down the account and cancel it how can I settle something I didn't open I dnt now about it . And now wen I try to get hold of mosela moloi from cellc froud department they told me that they dont know such person and when I ask who is handling my case the told me that is being assigned to ten (10) different people and wen I ask them that can I open the case against cellc they said no I will ruin their business image so where must I get help because the ones that are supposed to help are not interested </p>