POOR SERVICE AND SUPPORT FROM CELL C CUSTOMER SERVICE AND CELL C THE GLEN

I am unable to get any support from Cell C the Glen or Cell C customer service. On 21 May 2020, I got a new sim card and loaded 2gig data. This was done by Monica at the Glen. The number she gave me was 065235... On 26 May, my university purchased 50gig data for me. It was not loaded on the number. I informed the university and they loaded another 2gig data. When i tried connecting to the internet it was not working. I called Cell C and they said they could see the data, however there could be a problem with my ****le. They suggested that i put the sim into a phone and use it as a hotspot. On 9 May, i got myself a little phone and i put the sim in. It was still not working. When i called the technical department, I spoke to Nopule who informed me that the sim could be damaged and that i need do do a sim swop. I gave her the number and she confirmed the sim swop. She informed me that i could use the data only after four hours. I tried after four hours and it was still not working. On 10 May, I spoke to El from the technical dept. She did some checking and found that my number is now 065 253... the original number was 065 235...there is a number swop around between the 5 and 3. I had a call from Maurice who asked me to go to Cell C store and ask them to do a sim swop for me. He verified all the data purchased by the university and he can see that i have not used the data. I went to Cell C at the Glen and spoke to Byron. he informed me that they cannot do a sim swop at the store, i must call Cell C customer service. I called customer service and spoke to Andile who did a security check and apparently i failed because i cannot give him two number i called from this sim. I informed him that the sim was for data only and i never used it for calling purposes. He dropped the call on me. I called Cell C again and spoke to Lebo. She was very helpful and told me to go to the Cell C store and ask someone else to help me. No one at the store could help. I called Cell C customer service again and spoke to Nelisiwe. She put me through to the floor manager Mr Ntokosisi who was very helpful to tell me he will check and call me in an hour - this was at 14.20I waited for over an hour and he did not call. I called the Cell C customer line again and spoke to Daisy who informed me that she will connect my call to Ntokosisi. When i got connected, i spoke to Thandeka who wanted my entire story again. I gave her the number and informed her that Ntokosisi knows the case and the truth was I AM TIRED OF EXPLAINING THE SAME THING OVER AND OVER AGAIN. Thandeka came back on the line and informed me that Ntokosisi will call me soon. It is now 16:.37 and i am still waiting for Cell C to sort out this dilemma I am in. i cannot access the internet using the data bought by my university.

i am so disappointed with Cell C that i am impatient to end my contract with them in August. i want to encourage my son and wife to also find another service provider who can give us better customer service. I am totally disgusted, disappointed, disillusioned and dismayed at Cell C. I have been their customer for years......now I am tired.