HB
HANSIE B
1 reviews | Active since Jun 2010
21 Jan 2026, 16:21
POOR SERVICE AND SUPPORT FORM CELLC. AVOID DOING BUSINESS WITH THEM.
The worst experience you can get. Do not sign up for any contract with CellC. I am a customer for 30 years (pensioner) and have a horrible experience with them. You cannot even find a manager or competent employee to sort out your problem. They rather threaten you with suspending your account. Very disappointed and upset customer.
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Replies (2)HB
HANSIE B's updateReviewer Update
21 Jan 2026, 16:44Take some time to read and respond to my emails (5). Simple to sort out but your staff not willing. No manager available to sort out. Speak to Johnny Hlope - despite promises, nothing happening. CellC feel nothing for their loyal customers in particular pensioners. After 30 years of paying your staff salaries I decide to end my relationship with you. Shame on you. All I am getting is threats to suspend my services.!!!!!!
HB
HANSIE B's update21 Jan 2026, 16:44
Reviewer Update
Take some time to read and respond to my emails (5). Simple to sort out but your staff not willing. No manager available to sort out. Speak to Johnny Hlope - despite promises, nothing happening. CellC feel nothing for their loyal customers in particular pensioners. After 30 years of paying your staff salaries I decide to end my relationship with you. Shame on you. All I am getting is threats to suspend my services.!!!!!!
Cell C's replyOfficial
21 Jan 2026, 17:27Dear Hansie,
Thank you for your message. We sincerely apologise for the frustration and disappointment you’ve experienced, especially after being a loyal customer for so many years.
Please be assured that we take your concerns seriously. We will follow up on your case and ensure that the appropriate team reviews it for priority attention. Our goal is to resolve this matter and provide you with clear feedback as soon as possible.
We truly value your loyalty and regret the inconvenience caused. Thank you for your patience while we work on this.
Regards,
Cell C | CM
Thank you for your message. We sincerely apologise for the frustration and disappointment you’ve experienced, especially after being a loyal customer for so many years.
Please be assured that we take your concerns seriously. We will follow up on your case and ensure that the appropriate team reviews it for priority attention. Our goal is to resolve this matter and provide you with clear feedback as soon as possible.
We truly value your loyalty and regret the inconvenience caused. Thank you for your patience while we work on this.
Regards,
Cell C | CM
Cell C's reply21 Jan 2026, 17:27
Official
Dear Hansie,
Thank you for your message. We sincerely apologise for the frustration and disappointment you’ve experienced, especially after being a loyal customer for so many years.
Please be assured that we take your concerns seriously. We will follow up on your case and ensure that the appropriate team reviews it for priority attention. Our goal is to resolve this matter and provide you with clear feedback as soon as possible.
We truly value your loyalty and regret the inconvenience caused. Thank you for your patience while we work on this.
Regards,
Cell C | CM
Thank you for your message. We sincerely apologise for the frustration and disappointment you’ve experienced, especially after being a loyal customer for so many years.
Please be assured that we take your concerns seriously. We will follow up on your case and ensure that the appropriate team reviews it for priority attention. Our goal is to resolve this matter and provide you with clear feedback as soon as possible.
We truly value your loyalty and regret the inconvenience caused. Thank you for your patience while we work on this.
Regards,
Cell C | CM