Poor service and such incompetence!

My Cell C services are suspended, this is absolutely unacceptable and I am extremely upset!

Activate with immediate effect! Unable to utilize my lines and this is seriously impacting negatively with regards to my work

Phoned Cell C on the 2nd, 6th and 7th of September to enquire about the messages I received (Kindly note that your Cell C account of R1295.94 is in arrears. To avoid service interruptions, please call 084135 urgently to arrange payment)

According to my knowledge and statement, My Cell C account should not be in arrears, Cell C failed to debit the correct amount on the 06th of August now due to that my Cell C account is in arrears!

I was advised by a Cell C representative on the 6th of September to wait until the morning of the 7th of September I waited and still no payment debited by Cell C. I cannot make a payment arrangement when I have a debit order in place and there is sufficient funds in the account, I did an EFT payment around 8:45am on the 7th of September since Cellc failed to debit my account on the 6th of September 2021 (My selected debit order date) and Cell C failed to send communication to advise that there is technical issues with debit orders!

Proof of payment was sent to the relevant email addresses provided by Cell C

I was assured by Cell C representatives that my services will not be disconnected since payment was done and a payment allocation case was escalated for me Ref no. ***!