Poor service and shifting of blame

my fiance had taken an I phone 5 contract with cell c 26 months ago. The sleep button on the i phone gets jammed and Apple Inc have released a statement saying they are recalling certain models of this phone to repair the sleep button as they are aware of a factory fault. On Apples website they verified our i phone was one of the affected phones and repairs will be made irrespective of warranty period etc. So i went to Apple in Sandton city and was advised that as i got the phone through cell c, cell c will be responsible to get this device replaced all at Apples cost. Apple store also informed me tht all South African service providers are aware of the re call and no issues wil be experience . I then went to cell c in sandton city only to chat to the rudest guy ever who told me the phone is out of its 2 year warranty and i will have to pay for this. He said tht he wil book it in but i must remember that he has made me aware that the cost will be my account. Cell C plz google Apples website and learn about this problem and get mine sorted. You supp**** me the phone therefore you should be my go to person. I have no motivation to renew contracts with you btw we spend 1200pm with you