Poor Service and refusal to take ownership to big problem for *** upgrade

<p>I reported my faulty handset on the 26th of May with Lebogang and he booked it in for collection. By the 31st of May nobody collected the phone as yet and I phoned him again (084 145 option 2) he told me it has been booked for collection but I need to be patient as the 7 day lead time is not over yet. They will come collect my phone. on the 3rd of June it was still not collected and I phoned again, this time I spoke to Queen who checked for me on the system and said it looks like my collection never pulled through on the system and she rebooked it again as a urgent collection. It was supossed to be collected that same day or by latest the Monday, needles to say it did not happen and the phone was ****** from my coubet at work. They expext me to pay for a new contract that I do not even have a phone with, from the first week the phone gave me problems and they kept on replacing it, this would have been phone number 4 or 5 to be replaced. If my phone was collected and the problem was sorted out in the lead time period this would not have happen as it would have ben in use and not laying in a coubit at work waiting for Cell C to collect it. The waiting period was way to long and it open the door for theft to take place. I want Cell C to take responsibility and get this sorted out. I have reported it with them already several times starting from the 7th of June but are getting ignored. My referance number is ********** 141 and the incident number is 160 ********** 12 and 160 ********** 42. They do have recordings in place and they can confirm with Lebogang that I booked the phone in again for colection on the 26th of May and get this sorted out. I must upgrate my other contract in the next couple of months and I must say I have my doubts if I will do so as it seems like they do not care about their customers and do not need them.</p>