Poor service and refund requested - Next complaint will be to ICASA and CPA

I went to a Cell C (Cape Gate Shopping Centre) store to enquire about data products and was advised to take this prepaid package of R500 whereby the data is valid for 6 months. Long story short it was working intermittently and I logged a query for this. Got a call a few days later to say problem is resolved but yet problem still persisted. Went to a different Cell C store (Zevenwacht Mall) with simcard, modem and 2 cellphones just in case to have matter resolved. Was advised that it was still problematic after me advising that I urgently need the data for my kids schooling and some work projects. I was advised that I should purchase a Home Connecta in the interim which was R200 so that they can provision an unrestricted APN so that it can work and was advised a query will be logged for the other number. Paid the money and left whereby it worked in the store. Got home it worked intermittently which was still manageable although not ideal then like clock work just started acting up like the other number. Logged numerous calls, got a call here and there advising that they are investigating. Got a call from a Technician Chantell Williams about a month later after being promised no data would be forfeited and that they will solve the issue. She says no everything is working fine and I must do a sim swap. Bearing in mind she thought it was only one number and when I asked her why the other number has the same issue, her story then changes. I advise her it seems like the numbers are not provisioned for the data services and asked if she can check which she then advise that she has no access to check it. I asked but you a technician, so what were you guys investigating then all along. She then says she will get back to me. Two days later she calls back saying that the issue was on the provisioning whereby the numbers were not being banked or some time like that she used. I advised listen, this has been ongoing for more than a month already, can I please be refunded for both these payments I made whereby she advised that no I must go to a store and they must assist with me connecting as if to say no I'm not giving you a refund. I asked to speak to a Manager which I believe is Thato Molopyane which I was advised will call me back but guess what still no call. Can I please be refunded for these two numbers *** & *** asap. I'm done spending more time trying to resolve this and already made a plan for an alternate connection although costing me way more but at least I get what I pay for. My next query will be to CPA and ICASA if no response is given by 13h00 today.