Poor service and passing the buck

You hv been asking form my doc i did send them 28/04/15 got case number ***,nw my problems hv started again where i have to be sent from pillar to post due to people who dont do their jobs.13/04/15 @12:31pm phoned Cell C,spoke to Sibongile who transferred me to contct dept,spoke to Lerato who transferred me to *****@12:54pm no answer.Dialled ***** no @ ***@13:01pm spoke Mitchelle said the dont give any feedback,transferred me to upgrade,Nicollette sent me to cancellations,then custcare spoke to Banele said he will put me to followups dept,spoke to Concept said its with ***** i speak to them the list is endless.Can i get feedback and stop deducting my account,i am tired of the games that cell c is playing.My account was debited with R666 and R803 last month for something that i dont know about,resolve this ASAP so that i can live with peace,Cell C u r seriously depressing me resolve this matter before deduction date as i gave you all my documents and tried to follow up but i dont get any satisfaction.and pls leave my bank account alone,i have kids to feed and you are making it difficult form me to do that.jst sort out this mess i have been waiting too long already