HN
Hiward N

1 reviews | Active since Sept 2021

22 Sept 2021, 02:48

Poor service and no response from cell c

Poor service and no response from cell c...very frustrating. Reported a ********** account in july 2020 but the account still appears as active under my credit profile. Wrote to cell c on 5 september 2021 and was promised a call bla bla nut nothing till today nothing. Do you ever imagine how painful to apply for credit snd get declined because of something you did not do. Now my whole life is on hold because of this ********** cell c account under my name. Who should i contact to have this remover under my profile. I have never used cell c even on prepaid and after this trauma they are causing me, matters are getting worse. They do not reply to emails hence you cannot call their ***** department. Please can someone remove this account from my credit profile please i am begging tuuu

0
Replies (2)
Cell C
Cell C's reply22 Sept 2021, 07:09
Official
Good day Hiward 

Thank you for letting us know about this.

Your feedback helps us.

 We are looking into this issue and hope to resolve it promptly and accurately.

Kindly await our call.

^YM
HN
Hiward N's update06 Oct 2021, 18:35
Reviewer Update
Hi cell c, i received a call from one of your consultant saying the amount has to be discredited from your finance department and your account will be removed from my name. The maximum waiting period is 2 weeks but already 2 weeks has passed and nothing happened. Please can someone assist me.