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Patreece R

1 reviews | Active since Jan 2016

27 Jun 2017, 13:28

Poor service and no response

<p>i had encountered the theft of my cellphone on friday june 16. i then attempted to contact Csurance but had no luck for 5 days. i did eventually get hold of them and i was told to submit the claim form with suppoerting documents which i did. i am still waiting for feedback from Csurance and i am still without a phone and i am paying the installments.</p>

0
Replies (6)
Cell C
Cell C's reply27 Jun 2017, 13:50
Official

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will contact you and assist.

Do expect communication.

Regards

Cell C | PN

Cell C
Cell C's reply28 Jun 2017, 10:41
Official

Hi Patreece

Kindly respond to Nelly's email for further assistance.

Regards

Cell C | PN

Cell C
Cell C's reply28 Jun 2017, 10:43
Official

Nelly tried calling you on the number provided and could not get a hold of you.

Regards

Cell C | PN

Cell C
Cell C's reply29 Jun 2017, 12:28
Official

Please be advised that Derrick could not get hold of you on your contact number. However, he will keep trying.

Regards

Cell C | PN

Cell C
Cell C's reply30 Jun 2017, 09:34
Official

Derrick has been in contact with you to assist with this matter. He advised that the matter will be escalated to C Surance and feedback will be provided.

Regards

Cell C | PN

Cell C
Cell C's reply07 Jul 2017, 09:17
Official

Derrick has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN