Poor service and no compitency from call-center agents

Good day

I lost my phone which is insured with Cell C-surance, and I have done everything I was asked to do to. paid the access of R700 on the 02nd August 2018 on a FNB ATM in Newtown Junction, which did not give a receipt. I immediately contacted the insurance to let them know and I spoke to one Kiran and he promised that he will contact their payments department for them to process the payment and find it (as I did not recall which reference I used when I made the payment ********** 954 or ********** 956).

6th or 7th I called in again and spoke to a lady whom I forgot the name, and she made me hold and spoke to Kiran and He confirmed my conversation with him to the lady and the lady informed me that the payment was found and we proceeded to order a phone, and she told me it will be delivered to cell C Westgate. I waited until Friday the 17th August and still no phone.

I called in on Saturday the 18th and spoke to a very RUDE PHUMZILE, and after some altercations between us, she dropped a call on my ear. From Yesterday I spoke to Vuyo who took my numbers and said Kiran will call me; Kiran who also could not resolve my dilemma today: Nozi - who did not help and dropped a call on my ear Ceniso who tried to help and said she forwarded my email to Busi from finance.

I need this matter to be resolved.