Poor Service and no accountability

The level of service that Cell C is providing is very poor, i dont know maybe yall as a team the agents where trained to say different things, NO ONE is taking accountability ,they all blame the system. All they will tell you is the system did this and that, i went on twitter to complain and till today im still waiting for a callback.

This morning i called and spoke to Karabo Dichaba who did a security check with me, told me i have passed it can i hold due to he is having system issues, then he comes back to me saying i have failed security check i need to callback again,

I asked him can i speak to your manager and then he just hangup on me or let me guess, he will again blame the system as usual. Whoever is dealing with their social media complaints has the worst service, all his responds is they will give you a call, not even an apology , oh they wont apologise its not their faults ¨its the systems¨

I did my own follow up and again i will have to wait another 48 hour for feedback, to cell c no matter is urgent, i have 4 contracts and i will be cancelling them because i cannot deal with this poor service.

Allocate those payments Send me an updated invoice And make sure i receive SMSś on my number

Thanks Irate Customer