1 reviews | Active since Feb 2010
Poor Service and Network Quality
<p>I thought I'd give CellC a second chance, due to their recent hype on improved network and service quality, I was on their network previously but had a lot of network quality issues.</p> <p> </p> <p>About 3 months ago I took out a Home LTE contract for with a Modem and 60GB a month. At first I had decent (but not great) download speeds, I was getting 12mb downloads.</p> <p> </p> <p>At the beginnning of July I noticed a severe drop in my speed to about 2mb which made the connection unusable. I logged a call with CellC, the technican did an update which slightly improved the speed but not to what I was initially getting and far from what is advertised.</p> <p> </p> <p>I asked the technician again on the 22/7/2016 to help resolve, but to date, no response. Ref: ********** 481</p> <p>Also, I have a R50 cap and my contract fee is R499. This month my bill came to R830+!</p> <p> </p> <p>Nice one CellC - I am now cancelling my contract.</p> <p> </p>
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Cell C | PN
Thank you for posting to us.
We have escalated this matter for further assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
