Poor service and negligance

<p>On the 26 October 2016 went to Cell C Premenade store to book my phone for repairs no one at the store was able to assist me as per the fact that they all claimed that my Sumsang Galaxy A3 is not appearing under my account. Was asked to call the call centre by the consultant who was helping me and Cunsultant at Premenade store was advised to ask for a EMR number unsure from which department. But i was told that within 48 hours will be notified about whats going on with regard my device. After 3 days called the store my self and was told that the device was eventually sent to firmrite offices.</p> <p> </p> <p>They claimed the reason my device had to be sent to firmrite offices was due to the fact they did not follow propper presecure when diong a replacement, as per the fact that according to the cell c system i still have 2 nokia lumia 730 although the second nokia lumia 730 was replaced by them as a Sumsang Galaxy A3. Although a have a nokia lumia 730 and a sumsang galaxy a3. As i still paying for as we speak.</p> <p> </p> <p>What i never understood from cell c is the fact that why must a African from the heart of the biggest township in the world nag all the time to receive regular basic customer service. Its more than a month now i do not have my device, they said "Please be advised your claim does not meet policy requirements, therefore it was escalated to the underwriters. As soon as we receive any further updates we will revert back accordingly." That is the feedback i got from Natasha Carr.</p> <p> </p> <p>Ever since a got a contract from them i always struggle to book and recieve back my device on time. Everytime before things start to happen i have to post a review on Hellopeter and i hate the fact that they are quick to respond and they said the matter have been delt with.</p> <p> </p> <p>I would like to know how come i made a purchase of dual sim device and when cell c is unable to repair my device to only give me an option of choosing a replacement of a device which only take one sim now when that one sim device is broken i have to wait for a month before i recieve a proper answer of what is actually happening with regard my device.</p> <p> </p> <p>How long is the lead time before a client receive a repaired device, under which cercumstances do cell c fullfill the right of informing its cleint of what is happening with regard his device.</p> <p> </p> <p>HONESTLY SPEAKING IM A DISSADIFIED CUSTOMER. PLEASE CELL C ENSURE THAT YOU TRAIN YOUR PEOPLE ACCORDINGLY TO BE ABLE TO LIVE BY THE PROMISE YOU MISLEAD PEOPLE BY. I WOULD LIKE TO READ YOU MISSION STATEMENT AND sLOGAN AND THE WAYS YOU OPERATE ENSURING IT IS MET</p>