IB
Iketleng B
1 reviews | Active since Nov 2018
24 Mar 2025, 13:19
Poor service and need help
Horrible experience ever since I've beenn with cell C for almost 10 years. I asked for I down migration and I was told I will pay 259 from 790 that I was paying that was so excited till when I get my march statement showing I need to pay something 820 which is rediculous..
I have been calling and eve time it's a different person and now I'm told the 259 is only for services I need to pay 400 each handset.. WHAT MADNES IS THIS.. I WILL NOT PAY END OF MARCH YOU CAN DO WHAT EVER TILL THIS MATTER IS RELOVED. I REALLY DISSAPOINTED.. I don't even have case number last call I have is zozile or zolile today this morning.. PLEASE HELP
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
24 Mar 2025, 13:40Dear Iketleng Basimolodi
Thank you for contacting us.
We truly appreciate your loyalty and sincerely apologize for the frustration and confusion you’ve experienced, especially after being with us for almost 10 years. We understand how important it is to have clarity around your billing, and we regret the inconvenience this has caused.
Thank you for providing us with the necessary details. We will review your account and investigate the discrepancies regarding the down migration and handset charges immediately. Rest assured, we are prioritizing this issue and will work towards resolving it as soon as possible.
Regards
Cell C | NT
Thank you for contacting us.
We truly appreciate your loyalty and sincerely apologize for the frustration and confusion you’ve experienced, especially after being with us for almost 10 years. We understand how important it is to have clarity around your billing, and we regret the inconvenience this has caused.
Thank you for providing us with the necessary details. We will review your account and investigate the discrepancies regarding the down migration and handset charges immediately. Rest assured, we are prioritizing this issue and will work towards resolving it as soon as possible.
Regards
Cell C | NT
Best regards,
Cell C's reply24 Mar 2025, 13:40
Official
Dear Iketleng Basimolodi
Thank you for contacting us.
We truly appreciate your loyalty and sincerely apologize for the frustration and confusion you’ve experienced, especially after being with us for almost 10 years. We understand how important it is to have clarity around your billing, and we regret the inconvenience this has caused.
Thank you for providing us with the necessary details. We will review your account and investigate the discrepancies regarding the down migration and handset charges immediately. Rest assured, we are prioritizing this issue and will work towards resolving it as soon as possible.
Regards
Cell C | NT
Thank you for contacting us.
We truly appreciate your loyalty and sincerely apologize for the frustration and confusion you’ve experienced, especially after being with us for almost 10 years. We understand how important it is to have clarity around your billing, and we regret the inconvenience this has caused.
Thank you for providing us with the necessary details. We will review your account and investigate the discrepancies regarding the down migration and handset charges immediately. Rest assured, we are prioritizing this issue and will work towards resolving it as soon as possible.
Regards
Cell C | NT
Best regards,
Cell C's replyOfficial
24 Mar 2025, 15:52As per communication, our consultant contacted you and provided interim feedback, she further advised that she will escalate this matter for further assistance with a payment arrangement.
Regards,
Cell C | PN
Regards,
Cell C | PN
Best regards,
Cell C's reply24 Mar 2025, 15:52
Official
As per communication, our consultant contacted you and provided interim feedback, she further advised that she will escalate this matter for further assistance with a payment arrangement.
Regards,
Cell C | PN
Regards,
Cell C | PN
Best regards,
Cell C's replyOfficial
31 Mar 2025, 16:11Dear Iketleng,
Thank you for bringing your concerns to our attention.
As part of our investigation, we contacted you on *** to provide an update and ensure you were assisted with your migration request.
We can confirm that your contract was successfully downgraded to the Smart Data 10 Gig plan.Regarding your bill dispute, we’ve escalated your case for further review, and you’ll be contacted with an update soon. We truly appreciate your patience while we work to resolve this matter.
Kind regards,
Cell C | NZ
Thank you for bringing your concerns to our attention.
As part of our investigation, we contacted you on *** to provide an update and ensure you were assisted with your migration request.
We can confirm that your contract was successfully downgraded to the Smart Data 10 Gig plan.Regarding your bill dispute, we’ve escalated your case for further review, and you’ll be contacted with an update soon. We truly appreciate your patience while we work to resolve this matter.
Kind regards,
Cell C | NZ
Best regards,
Cell C's reply31 Mar 2025, 16:11
Official
Dear Iketleng,
Thank you for bringing your concerns to our attention.
As part of our investigation, we contacted you on *** to provide an update and ensure you were assisted with your migration request.
We can confirm that your contract was successfully downgraded to the Smart Data 10 Gig plan.Regarding your bill dispute, we’ve escalated your case for further review, and you’ll be contacted with an update soon. We truly appreciate your patience while we work to resolve this matter.
Kind regards,
Cell C | NZ
Thank you for bringing your concerns to our attention.
As part of our investigation, we contacted you on *** to provide an update and ensure you were assisted with your migration request.
We can confirm that your contract was successfully downgraded to the Smart Data 10 Gig plan.Regarding your bill dispute, we’ve escalated your case for further review, and you’ll be contacted with an update soon. We truly appreciate your patience while we work to resolve this matter.
Kind regards,
Cell C | NZ
Best regards,