Poor service and infrastructure as always
From call centre to infrastructure, nothing handled with any form of professionalism. Pointless to go into the details, because cell c simply does not care.
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Replies (1)0
Replies (1)'s updateReviewer Update
25 Nov 2020, 14:37Thanks for the unsatisfactory assistance once again, as seen below in the mail communications.
"Good day.
With regards to my complaint. My business phone needs to be unsuspended. For one I can't even call customer care since all numbers are blocked. I called from a land line and out of 3 consultants none even tried to assist. One even told me that she unsuspended my line and she didn't. I asked for their email so I could forward pop to them and they refused. When I ask for a supervisor, they drop my calls.
William Jacobs"
"Good day
Thank you for contacting us.
Please send us the number in question/ID. We will assist you.
RegardsNelly"
"Is this going to take much longer?"
"Our turnaround time is 24-48 hours"
"So basically, your response lines up with what I mentioned in my complaint.
Secondly then you are then doing nothing regarding the problem.
Thanks in advance, I will add all these communications to the hellopeter complaint."
"Good day.
With regards to my complaint. My business phone needs to be unsuspended. For one I can't even call customer care since all numbers are blocked. I called from a land line and out of 3 consultants none even tried to assist. One even told me that she unsuspended my line and she didn't. I asked for their email so I could forward pop to them and they refused. When I ask for a supervisor, they drop my calls.
William Jacobs"
"Good day
Thank you for contacting us.
Please send us the number in question/ID. We will assist you.
RegardsNelly"
"Is this going to take much longer?"
"Our turnaround time is 24-48 hours"
"So basically, your response lines up with what I mentioned in my complaint.
Secondly then you are then doing nothing regarding the problem.
Thanks in advance, I will add all these communications to the hellopeter complaint."
's update25 Nov 2020, 14:37
Reviewer Update
Thanks for the unsatisfactory assistance once again, as seen below in the mail communications.
"Good day.
With regards to my complaint. My business phone needs to be unsuspended. For one I can't even call customer care since all numbers are blocked. I called from a land line and out of 3 consultants none even tried to assist. One even told me that she unsuspended my line and she didn't. I asked for their email so I could forward pop to them and they refused. When I ask for a supervisor, they drop my calls.
William Jacobs"
"Good day
Thank you for contacting us.
Please send us the number in question/ID. We will assist you.
RegardsNelly"
"Is this going to take much longer?"
"Our turnaround time is 24-48 hours"
"So basically, your response lines up with what I mentioned in my complaint.
Secondly then you are then doing nothing regarding the problem.
Thanks in advance, I will add all these communications to the hellopeter complaint."
"Good day.
With regards to my complaint. My business phone needs to be unsuspended. For one I can't even call customer care since all numbers are blocked. I called from a land line and out of 3 consultants none even tried to assist. One even told me that she unsuspended my line and she didn't. I asked for their email so I could forward pop to them and they refused. When I ask for a supervisor, they drop my calls.
William Jacobs"
"Good day
Thank you for contacting us.
Please send us the number in question/ID. We will assist you.
RegardsNelly"
"Is this going to take much longer?"
"Our turnaround time is 24-48 hours"
"So basically, your response lines up with what I mentioned in my complaint.
Secondly then you are then doing nothing regarding the problem.
Thanks in advance, I will add all these communications to the hellopeter complaint."