Poor service and incorrect listing on itc

I been having this list on my name for about 6 months been dealing with cellc fiber is hopeless. When I sign my fiber deal I was told I get a free 1gb sim to use. After about two month I got my sim then I was billed 195 rand and no one at cellc told or could tell me what for. Now they listed me I found out it was a activation fee so I paid but still listed and no one can help. Please sort this out or please cancel both my contracts . Id is ********** 023089