KQ
Keagile Q

1 reviews | Active since Mar 2016

01 Jun 2018, 09:44

POOR Service and incorrect billing

Good day,

I have been cancelling the contract with Cell C since November 2017. I keep calling to cancel but each month i get billed and have been told i will be listed as a slow payer yet i have cancelled the contract.

I had even migrated my number from the network, since November 2017 so I do not understand why their system says i have a contract with them.

I am extremely upset and find it very disturbing that a company with systems and recordings like Cell C would be doing such errors.

Name: Keagile Qhojeng ID No.: ********** 433081

0
Replies (3)
Cell C
Cell C's reply01 Jun 2018, 10:03
Official

We will ensure that this matter is sorted. Apologies for the inconvenience caused. One of our team members will contact you and assist.

Regards

Cell C | DA

Cell C
Cell C's reply04 Jun 2018, 09:52
Official

Maropeng confirmed that he is attending to your query. Feedback will be provided as soon as possible.

Regards

Cell C | DA

Cell C
Cell C's reply06 Jun 2018, 12:33
Official

Maropeng confirmed that the query is resolved.

Regards

Cell C | DA