poor service and *********** staff

On the 26, 27 March 2018 I called Cellc customer care to enquire about the the settlement amount for my two lines and i was give these amounts for ********** 972 R1766.33 and i paid R1950 towards this number on the 26 March and on this number ********** 602 R1545.54 and i paid R1545.54 on the 28 March. And I requested to migrate ********** 972 to top up of which i was phoned back and told it was done. Two, three days later I went to Pinecrest to cancel the 062 number I found out that the migrate didnt go through and after i have discovered that I decided to cancel the 061 number of which i was told that i cant cancel that i still owe money then i asked how because i paid R1950 to that account and nobody can explain to me what happaned to the money that i paid of which i paid R1950 instead of R1766.33. Then i was asked to provide proof of payment and of which i did to Roxanne Venter. And yesterday Roxanne confirmed that the payment has been allocated. I then went back to Pinecrest and I was assisted by Ayanda and he told me that the payment that was allocated to this account was R1427 and some change my query is that how come of which i still dont get an answer....and why this payment of R1950 vanished on my account after it was confirmed that its reflecting. I need someone to explain to me what happened because when i made a payment i did use the right reference which was the cellphone number...I need a detailed statement for both numbers showing the right payments. Eventually Ayanda managed to cancel the line though im not happy that im still gonna be debited by three hundred something on that line as i feel that i paid extra so i need an investigation to be done as i will not pay more for what its not clear to me after being advised to pay the amounts. my contact number is ********** 053 or office number ********** 404