Poor service and *********** personnel at Cell C

Following up from my previous review regarding the poor service that I have received from Cell C, it was most disappointing to have to go through the same agony of having to explain myself to the a Cell C consultant regarding the termination of my contract. I was told that my contract is in arrears with unpaid accounts from April until June of 2021, so my line was only terminated in June of 2022. I am trying to see the logic in this, why would Cell C still do an upgrade on my contract if I was in arrears and why would I still be receiving my monthly package including my Minutes, SMS and Data. I have not received any communication from Cell C regarding any issues with my account or even a red flag indicating that my contract was going to be terminated. I have been without a line since the 30th of June 2022 and this has impacted heavily on my work as I use my mobile to conduct my job. I am most disappointed at the level of competence and in the manner in which my account has been handled by Cell C.