Poor service and false promises from Cell C.

I purchased R30.00 airtime on 25/07/2015 which I loaded.<br> I then CHOSE to load a R6.00, 20mb data bundle on 27/07/2015.<br> I only load small amounts of data as I have WiFi at home and at work so I only need data for when I'm in between the two. I noticed from Tuesday evening 28/07/2015 that my data had been increasing and my airtime being deducted, I contacted Cell C on 29/07/2015 to query this and was sent from pillar to post to people with attitudes as bas as Cell C's service and nobody could give me an answer as to why this was happening. I was sent a message saying my query would be sorted out and someone would call me.<br> I loaded more airtime yesterday and the same thing happened, I then called Cell C a further 2 times and was PROMISED that I would be called by close of business, I'm still waiting.<br> I want to know if I call the call centre in an emergency if they will call the police/ambulance/family for me since they keep *****ing my airtime as I'm not sure if you can whatsapp them in an emergency? <br> I was also told yesterday that I am not the only customer having this problem, so why cant Cell C sort this out?<br> I want answers TODAY or I will be changing networks this weekend.