Poor service and communication from CELL C

<p>On Monday i called Cell C for a SIM swap, all that was required from me was given to the agent who was on the line. I was told the SIM will be active within 24/48 hours which i was okay with.</p> <p>The next day, Tuesday, i receive an sms informing me that the query has been put into the completed status, i try to use and call the number that i wanted to keep and it's not working and it's not receiving any calls as i had blocked it on Sunday due to my phone been ******.</p> <p> </p> <p>I called today (140) and i got told that the RICA number supp**** on Monday is/was already RICA'd.</p> <p>I want to know why i wasn't informed from inception about this and secondly as to why the query was closed when what i required wasn't done?! Good customer service is informing and keeping the client in the loop of what is happening with the query. If the number on the SIM was RICA'd which i don't understand how i should have been told from inception or contacted the moment they found out that it has been "RICA'd".</p> <p> </p> <p>I need a resolution to this because already i have been inconveinced by someone who saw fit to close the query without firstly doing what i required!</p>