Poor service after reporting a spam

I called Cell C on 13 December 2017 after my what's app was hacked and the perpetrators were requesting monies from my contact. When I spoke to one of the call centre agents Monica, she indicated that this has never happened within the cell c network and there is nothing she can do to assist me. She did not even check whether my SIM card was cloned or a SIM swap was fine.

She even told me that her team leader Ms Regina Rampolokeng aid the cannot hep me.

This service and response was appealing and unprofessional to say the least.

People who are loyal to this network are being ****med everyday and you are told there is nothing they can do........

I need urgent feedback on this issue

Siphumelele Ngema ********** 045