Poor service after phone ******

Cell C were unable to do anything after i came into the store a day after my Samsung S4 had been ******. Tried to block my SIM and do a SIM swap but they required a proof of address and my I.D I asked the assistant if a drivers licence was acceptable and she said yes. Come in a day later only to be told that my drivers licence will not be accepted and that I must have a green I.D book with me. They require all my information again even though I am already a client. I gave them all my information more than once as i am a member of their rewards program too. <br> I dont believe that they cannot track the phone because this phone has a GPS and is completely traceable with an IMEI number! Any reason they have not to track is just BS because the phone has a GPS and I personally know people who have had their phones tracked to an exact address after a phone being ******. <br> The staff were completely unsympathetic to the fact that my phone had just been ******!