Poor service

Customer service is so horrible from the store to the customer service desk. A consultant from Menlyn store took a smoke break before finishing attending customer issue. Customer service desk will raise the voice to their customers. They do not have technicians to assist with technical issues. I was losing network and went to the shop at Menlyn on Friday 25 October 2024, and I was told to do sim swap which could not be done because suddenly my number was not on cell c network, and I requested reason how that happened and to date not even call center could tell me what actually happened to my number. Call center promised to give me a call within 48 hours but that never happened.