Poor service actually worse ever seen

I would like to put in a complaint because of your extremelly poor service. I have been at your east rand mall branch at first about the middle july to order a phone already to have it ready for me for my upgrade which was due the 1st August as i didnt want to wait for the stock but yet here im sitting on the 19th August still no phone and no one informing us as to whats happening unless we follow up, then i went to lakeside to my suprise still no stock and this is a month later and still nothing no one even going the extra mile to assist the service is poor and the follow ups non existance. I am not taking a cheap contract or cheap package so this is unacceptable we pay cellc a lot of money and we have 3 unlimited contracts yet we get treated like we on prepaid and spend R10 a month. We ported two numbers one from mtn and one from vodacom just to get this type of service from cellc i expect this to be sorted asap as im not waiting another month then il rather cancel as your branches are not concerned enough about clients and customer service. Number to be upgraded ********** 476 and the number you can contact me is ********** 920