Poor service

Good day.

I'm writing this on behalf of my dad. They moved residents and when we contacted Cell C fibre, we were told it's a speedy process and would take about 24hrs. We never put in a change at the time as never knew exactly when the move would happen. When they eventually moved and he called to have it moved he was told again it would take 24hrs. Called back the next day and was then told would take 72hrs. After the 72hrs done called again and was told now that it a 4-6 week process. Asked for a manager and he confirmed 4-6 weeks. The attitude we received was one of I couldn't care less and cancell if you want. In today's time internet is an important service and a necessity as most people are working from home. How can it take 4-6 weeks to transfer a Fibre line where there is already an installation. All it is, is to move the account to a new address. So because of CELL C incompetence we will still have to pay for a service we are not receiving. A person would think that you would try and hold on to business especially with the losses you running.