Poor Service

Good day In June I enquired about canceling one of my contracts. I was given a commitment amount to pay, into an account supp**** by Cell C consultant using the cell phone number as reference. Few days later around mid June I phoned in as instructed by the Cell C to confirm the cancelation as the money takes a day or two to reflect on Cell C's system. I was told the contract will be canceled and that the debit order will go off as per normal irrespective of the cancelation as it was raised already and in the process already. End of July the debit order went off but it was less the amount that I paid in. When I enquired about this after lengthy discussion about the issue I was told that it will be canceled with immediate effect and that I will receive an sms notification. In the last two day I have phoned twice and nothing was done about it. Only now it was escalated to the relavant department. This is unacceptable to say the least. Yes I can understand if the first consultant did not allocate the money for the cancelation but the second consultant should have resolved the issue especially after they reviewed all the recordings. I have been a loyal customer for over 10 years and always defend Cell C when comparisons are made. Please rectify with immediate effect.