poor service

i feel ****med by cell c once again, i have two contracts with cell c 1 is a cellphone contract and one is a sim only i had experience an issue with my main number that the sim card showed that blank on my cellphone when i called i was told sim was broken and i needed to do a sim swap i was suprised as sim card was in cellphone abd did not understand how it broke none the less followed the instructions, that was on the 1 of february bear in mind that when i do a sim swap i have to pay R42.00 as i am a contract customer did a sim swap on the 2st of february sim card started working on the 3rd of february sim card did the same thing called cell c was advised that sim was broken and needed to do another sim swap thats another R42.00 i then adviesed it was inpossible as i recently done a sim swap, was then transferred to a technical team where i spoke to bongani who tried fixing the issue but failed he then advised he will escalte the issue and gave me a refference number which is *** and advised it will take 24 - 72 hours today called bck spoke to zanele from technical team who sounded uninterested and not willing to help. issue has not been resold until today and i use that number for important things and waiting on important calls as i have app**** in few companies