lJ
liezel J
1 reviews | Active since Mar 2013
23 Jan 2026, 17:05
Poor service
It's so sad that once again I have to come onto this platform to try and get some sort of assistance regarding my service provider. I have made numerous calls and each time it's we will see what we can do and we will get back to you. Each time it's thank you for your patience and we will get back to you in 2-3 business days, I even spoke to a team leader who was supposed to call me back but nothing.
Helpful (0)
Replies (7)0
Replies (7)lJ
liezel J's updateReviewer Update
23 Jan 2026, 17:36Reference number *** and *** the team leader I spoke to on Tuesday didn't provide me with a reference number. It has to do with a broken phone and the insurance claim that I had to cancel. If you could check the records of the call the team leader and I had on Tuesday at 12.12pm everything was discussed, I do believe that all your calls are recorded
lJ
liezel J's update23 Jan 2026, 17:36
Reviewer Update
Reference number *** and *** the team leader I spoke to on Tuesday didn't provide me with a reference number. It has to do with a broken phone and the insurance claim that I had to cancel. If you could check the records of the call the team leader and I had on Tuesday at 12.12pm everything was discussed, I do believe that all your calls are recorded
lJ
liezel J's updateReviewer Update
23 Jan 2026, 17:52Just for clarity the call made on Tuesday was from a customer care team leader and there was another call also to the insurance team that team has also since not gotten back to me. It's really a whole from pillar to post situation
lJ
liezel J's update23 Jan 2026, 17:52
Reviewer Update
Just for clarity the call made on Tuesday was from a customer care team leader and there was another call also to the insurance team that team has also since not gotten back to me. It's really a whole from pillar to post situation
lJ
liezel J's updateReviewer Update
23 Jan 2026, 18:06Thank you, much appreciated
lJ
liezel J's update23 Jan 2026, 18:06
Reviewer Update
Thank you, much appreciated
Cell C's replyOfficial
28 Jan 2026, 14:08Dear liezel jaftha,
Thank you for checking in.
We sincerely apologize for the delayed resolution. Your case is still under investigation, and we have followed up with our team to expedite the process. We will be in touch with feedback as soon as we receive an update.
Thank you for your patience.
Case Status: Pending
Kind regards,
Cell C | TM
Thank you for checking in.
We sincerely apologize for the delayed resolution. Your case is still under investigation, and we have followed up with our team to expedite the process. We will be in touch with feedback as soon as we receive an update.
Thank you for your patience.
Case Status: Pending
Kind regards,
Cell C | TM
Cell C's reply28 Jan 2026, 14:08
Official
Dear liezel jaftha,
Thank you for checking in.
We sincerely apologize for the delayed resolution. Your case is still under investigation, and we have followed up with our team to expedite the process. We will be in touch with feedback as soon as we receive an update.
Thank you for your patience.
Case Status: Pending
Kind regards,
Cell C | TM
Thank you for checking in.
We sincerely apologize for the delayed resolution. Your case is still under investigation, and we have followed up with our team to expedite the process. We will be in touch with feedback as soon as we receive an update.
Thank you for your patience.
Case Status: Pending
Kind regards,
Cell C | TM
Cell C's replyOfficial
28 Jan 2026, 14:24We appreciate you checking in, and we will keep you updated as soon as we receive feedback from our team.
Kind regards,
Cell C | TM
Kind regards,
Cell C | TM
Cell C's reply28 Jan 2026, 14:24
Official
We appreciate you checking in, and we will keep you updated as soon as we receive feedback from our team.
Kind regards,
Cell C | TM
Kind regards,
Cell C | TM
Cell C's replyOfficial
02 Feb 2026, 11:08Kindly rest assured that the matter is currently being looked into and you will be contacted to provide an update.
Kind regards,
Cell C | GM
Kind regards,
Cell C | GM
Cell C's reply02 Feb 2026, 11:08
Official
Kindly rest assured that the matter is currently being looked into and you will be contacted to provide an update.
Kind regards,
Cell C | GM
Kind regards,
Cell C | GM
lJ
liezel J's updateReviewer Update
08 Mar 2026, 09:22Still no reply! No feedback and no call wow what exceptional customer service!
lJ
liezel J's update08 Mar 2026, 09:22
Reviewer Update
Still no reply! No feedback and no call wow what exceptional customer service!