Poor service

The level of disservice I receive from Cell C ***** department and customer services is beyond comprehension and extremely poor . I have reported a ***** case after noticing authorised debit orders on my bank account with a ref number from Cell C . I don’t have a contract with Cell and I have never been a customer , I called Cell C customer’s services after noticing three unauthorised debit orders and I was made to depose and affidavit and send relevant documents and I was told I will be contacted within 48 hours. It’s more than 7 days since I reported the matter and I am yet to be contact by Cell C . I tried to contact the customer service line , am I was told that they can’t assit me I need to wait for the ***** department, This is now affecting my credit score . This clearly demonstrates that when Cell conclude contract with its customers they don’t even do a proper background check . The Cell C ***** department is useless . I am now being inconvenienced and suffering financially because of this .