poor service

Good Day

I made contact with your Call Center on the 20th of Aug, I was assisted by Lerato who advised me of the amount in arrears which I immediately paid. Below are the reference numbers regarding the proof of payment *** ***

To my knowledge payment allocation takes 24 to 48 hours, today is the 4th of September both case numbers there is no feedback nor is the ITC Credit Report updated. When you reply please dont give that excuse "we are unable to reach you" please contact our customer care for feedback.

THIS IS A VERY SIMPLE QUERY BUT SOMEHOW NOBODY WHAT THEY ARE DOING.

YOUR SERVICE IS FRUSTRATING AND ITS AN INCONVENIENCE.

READING CELL C REVIEWS SHOWS POOR CUSTOMER SERVICE.

Regards Sphelele ***