CM
Carol M
1 reviews | Active since Apr 2013
27 Feb 2023, 12:58
poor service
cellc blocked my phone and even after they collected R2100 still they didn't open my phone it is still blocked -and the worst part you cant call their customer services line cause they have blocked it .
Helpful (0)
Replies (5)0
Replies (5)
Cell C's replyOfficial
27 Feb 2023, 13:25Dear Carol
Thank you for contacting Cell C regarding your account.
Please receive our apologies for the unpleasant experience received thus far.
kindly afford us the opportunity to assist with the account query, please provide us with your contact number via private reply.
Regards
^MN
Thank you for contacting Cell C regarding your account.
Please receive our apologies for the unpleasant experience received thus far.
kindly afford us the opportunity to assist with the account query, please provide us with your contact number via private reply.
Regards
^MN
Cell C's reply27 Feb 2023, 13:25
Official
Dear Carol
Thank you for contacting Cell C regarding your account.
Please receive our apologies for the unpleasant experience received thus far.
kindly afford us the opportunity to assist with the account query, please provide us with your contact number via private reply.
Regards
^MN
Thank you for contacting Cell C regarding your account.
Please receive our apologies for the unpleasant experience received thus far.
kindly afford us the opportunity to assist with the account query, please provide us with your contact number via private reply.
Regards
^MN
CM
Carol M's updateReviewer Update
27 Feb 2023, 13:27***
CM
Carol M's update27 Feb 2023, 13:27
Reviewer Update
***
CM
Carol M's updateReviewer Update
28 Feb 2023, 16:07Good day
today i have received a call from VVM saying that their calling on behalf of cellc and i owe R1000 ,i told the lady that a debit of R2100 was done on the 27/02 and the lady said that thrs nothing shows on their side ,and disconnected .
so i called CellC 084135 and did speak with another unpolite ,impatient Agent to advise that i have received a call frm vvm on behalf of Cellc and their telling me that i am owing R1000 and that guy said to me why do i have to complain to them i should complain to VVM and when i ask the guy why do i have to complain to them while their saying their calling on behalf of CellC ...are you guys not doing follow ups after ur clients have paid and that guy said to me thrs nothing that he will do cause he is working at Collections .and when i ask his name he rudely discoct the call .CellC ull loose lots of clients because of ur Agents who lack soft skills and customer services .
please communicate with ur VVM people cause i dont owe you anymore !!!!!
today i have received a call from VVM saying that their calling on behalf of cellc and i owe R1000 ,i told the lady that a debit of R2100 was done on the 27/02 and the lady said that thrs nothing shows on their side ,and disconnected .
so i called CellC 084135 and did speak with another unpolite ,impatient Agent to advise that i have received a call frm vvm on behalf of Cellc and their telling me that i am owing R1000 and that guy said to me why do i have to complain to them i should complain to VVM and when i ask the guy why do i have to complain to them while their saying their calling on behalf of CellC ...are you guys not doing follow ups after ur clients have paid and that guy said to me thrs nothing that he will do cause he is working at Collections .and when i ask his name he rudely discoct the call .CellC ull loose lots of clients because of ur Agents who lack soft skills and customer services .
please communicate with ur VVM people cause i dont owe you anymore !!!!!
CM
Carol M's update28 Feb 2023, 16:07
Reviewer Update
Good day
today i have received a call from VVM saying that their calling on behalf of cellc and i owe R1000 ,i told the lady that a debit of R2100 was done on the 27/02 and the lady said that thrs nothing shows on their side ,and disconnected .
so i called CellC 084135 and did speak with another unpolite ,impatient Agent to advise that i have received a call frm vvm on behalf of Cellc and their telling me that i am owing R1000 and that guy said to me why do i have to complain to them i should complain to VVM and when i ask the guy why do i have to complain to them while their saying their calling on behalf of CellC ...are you guys not doing follow ups after ur clients have paid and that guy said to me thrs nothing that he will do cause he is working at Collections .and when i ask his name he rudely discoct the call .CellC ull loose lots of clients because of ur Agents who lack soft skills and customer services .
please communicate with ur VVM people cause i dont owe you anymore !!!!!
today i have received a call from VVM saying that their calling on behalf of cellc and i owe R1000 ,i told the lady that a debit of R2100 was done on the 27/02 and the lady said that thrs nothing shows on their side ,and disconnected .
so i called CellC 084135 and did speak with another unpolite ,impatient Agent to advise that i have received a call frm vvm on behalf of Cellc and their telling me that i am owing R1000 and that guy said to me why do i have to complain to them i should complain to VVM and when i ask the guy why do i have to complain to them while their saying their calling on behalf of CellC ...are you guys not doing follow ups after ur clients have paid and that guy said to me thrs nothing that he will do cause he is working at Collections .and when i ask his name he rudely discoct the call .CellC ull loose lots of clients because of ur Agents who lack soft skills and customer services .
please communicate with ur VVM people cause i dont owe you anymore !!!!!
CM
Carol M's updateReviewer Update
01 Mar 2023, 14:14no one is looking at anything here-cause now i have jest receive an email saying:
BY E-Mail
Attention:Caroline Madalane
E-mail:
Account Number: I***
Account Holder: Caroline Madalane
Creditor: Cell C
Outstanding Balance:R1931.36
Our ***
Dear Caroline Madalane ,
Special Discount Offer
Our client, Cell C has an exciting offer for you - you qualify for a discount on your outstanding account.
To find out more about this offer, contact us on any of the below convenient channels.
Should you require any further information regarding your account, we will gladly assist.
Take advantage of this offer today!
Enquiries:
Telephone: ***
Email: ***
Live Chat: vvm chat
WhatsApp: ***
Payments must be made into the following bank account:
BANK NAME: ABSA BANK
BANK ACCOUNT NUMBER:***
BRANCH CODE: 632005
and i did send them proof of payment and the respond i got they said "no arrangement in place for Cellc account " and my outstanding balance is R1931.36 so im failing to understand to what it is going on here .
if you want me to take this matter to the ombudsmen ill do so
BY E-Mail
Attention:Caroline Madalane
E-mail:
Account Number: I***
Account Holder: Caroline Madalane
Creditor: Cell C
Outstanding Balance:R1931.36
Our ***
Dear Caroline Madalane ,
Special Discount Offer
Our client, Cell C has an exciting offer for you - you qualify for a discount on your outstanding account.
To find out more about this offer, contact us on any of the below convenient channels.
Should you require any further information regarding your account, we will gladly assist.
Take advantage of this offer today!
Enquiries:
Telephone: ***
Email: ***
Live Chat: vvm chat
WhatsApp: ***
Payments must be made into the following bank account:
BANK NAME: ABSA BANK
BANK ACCOUNT NUMBER:***
BRANCH CODE: 632005
and i did send them proof of payment and the respond i got they said "no arrangement in place for Cellc account " and my outstanding balance is R1931.36 so im failing to understand to what it is going on here .
if you want me to take this matter to the ombudsmen ill do so
CM
Carol M's update01 Mar 2023, 14:14
Reviewer Update
no one is looking at anything here-cause now i have jest receive an email saying:
BY E-Mail
Attention:Caroline Madalane
E-mail:
Account Number: I***
Account Holder: Caroline Madalane
Creditor: Cell C
Outstanding Balance:R1931.36
Our ***
Dear Caroline Madalane ,
Special Discount Offer
Our client, Cell C has an exciting offer for you - you qualify for a discount on your outstanding account.
To find out more about this offer, contact us on any of the below convenient channels.
Should you require any further information regarding your account, we will gladly assist.
Take advantage of this offer today!
Enquiries:
Telephone: ***
Email: ***
Live Chat: vvm chat
WhatsApp: ***
Payments must be made into the following bank account:
BANK NAME: ABSA BANK
BANK ACCOUNT NUMBER:***
BRANCH CODE: 632005
and i did send them proof of payment and the respond i got they said "no arrangement in place for Cellc account " and my outstanding balance is R1931.36 so im failing to understand to what it is going on here .
if you want me to take this matter to the ombudsmen ill do so
BY E-Mail
Attention:Caroline Madalane
E-mail:
Account Number: I***
Account Holder: Caroline Madalane
Creditor: Cell C
Outstanding Balance:R1931.36
Our ***
Dear Caroline Madalane ,
Special Discount Offer
Our client, Cell C has an exciting offer for you - you qualify for a discount on your outstanding account.
To find out more about this offer, contact us on any of the below convenient channels.
Should you require any further information regarding your account, we will gladly assist.
Take advantage of this offer today!
Enquiries:
Telephone: ***
Email: ***
Live Chat: vvm chat
WhatsApp: ***
Payments must be made into the following bank account:
BANK NAME: ABSA BANK
BANK ACCOUNT NUMBER:***
BRANCH CODE: 632005
and i did send them proof of payment and the respond i got they said "no arrangement in place for Cellc account " and my outstanding balance is R1931.36 so im failing to understand to what it is going on here .
if you want me to take this matter to the ombudsmen ill do so
Cell C's replyOfficial
01 Mar 2023, 15:57We do understand your frustration due to delay in resolving the matter, urgency has been requested.
^MN
^MN
Cell C's reply01 Mar 2023, 15:57
Official
We do understand your frustration due to delay in resolving the matter, urgency has been requested.
^MN
^MN