Poor Service!!!

Account ***

*** number in question

Sent emails to ***, I provided the IMEI device number, physical address and also enquired when collection will be arranged however she has not responded to any of my emails.

I phoned Cellc and was informed she is not available and no one else could assist me

Can this matter please be escalated?

The device has not been collected since the 4th of October, I need it returned to Cellc because the wrong color of the device was sent to me

When is the device going to be collected?

When will I receive the correct device?