dP
des P
1 reviews | Active since Nov 2013
22 Feb 2022, 21:17
poor service
i have an issue with my cellc accounts every time i call cellc their agents keep dropping calls i have been having this problem for last 6 months i have been a loyal customer for last 18 years but will not be renewing my contracts this time around
Helpful (0)
Replies (2)0
Replies (2)
Cell C's replyOfficial
23 Feb 2022, 09:59Good day des pillay
Thank you for bringing this matter to our attention. We sincerely apologies for the unpleasant experience. Please private message us a brief description of your query.
^NT
Thank you for bringing this matter to our attention. We sincerely apologies for the unpleasant experience. Please private message us a brief description of your query.
^NT
Cell C's reply23 Feb 2022, 09:59
Official
Good day des pillay
Thank you for bringing this matter to our attention. We sincerely apologies for the unpleasant experience. Please private message us a brief description of your query.
^NT
Thank you for bringing this matter to our attention. We sincerely apologies for the unpleasant experience. Please private message us a brief description of your query.
^NT
dP
des P's updateReviewer Update
23 Feb 2022, 14:14Dear Mr Pillay
Thank you for contacting cellc.
Kindly note that on the system it still showing that you are on a debit order reason you are being charged unpaid fees because we do go to debit however payment returns as unpaid.
To change debit to cash kindly send us retrenchment letter to *** or you can pay 5 days before the debit order date, if you do not honor the payment debit order will take place.
Should you have any further queries, please contact us on *** or 135
Kind Regards
Escalations Department
i understand that but i have been making payments to cell the debit orders u are trying to run are not the contract amounts. in December u tried to run a debit for R1021 .remove all rejected debit order fees and my account will not be ln arrears contact me on ***Show quoted text
are you going to contact me ***
i understand that but i have been making payments to cell the debit orders u are trying to run are not the contract amounts. in December u tried to run a debit for R1021 .remove all rejected debit order fees and my account will not be ln arrears contact me on ***Show quoted text
are you going to contact me ***
dP
des P's update23 Feb 2022, 14:14
Reviewer Update
Dear Mr Pillay
Thank you for contacting cellc.
Kindly note that on the system it still showing that you are on a debit order reason you are being charged unpaid fees because we do go to debit however payment returns as unpaid.
To change debit to cash kindly send us retrenchment letter to *** or you can pay 5 days before the debit order date, if you do not honor the payment debit order will take place.
Should you have any further queries, please contact us on *** or 135
Kind Regards
Escalations Department
i understand that but i have been making payments to cell the debit orders u are trying to run are not the contract amounts. in December u tried to run a debit for R1021 .remove all rejected debit order fees and my account will not be ln arrears contact me on ***Show quoted text
are you going to contact me ***
i understand that but i have been making payments to cell the debit orders u are trying to run are not the contract amounts. in December u tried to run a debit for R1021 .remove all rejected debit order fees and my account will not be ln arrears contact me on ***Show quoted text
are you going to contact me ***