Poor service

Reposting this review as nothing came from my first one. It is in fact difficult for me to give a one-star rating. Been struggling for months to cancel my contract with them. It all started when we had an incident where the Wifi was off for days with no assistance. I then decided to cancel my contract and they tried to force me to stay by offering me lower packages. To this day I am being billed for the account and the Wifi is still off. I received a free sim card upon installation of the fibre line, not being told that I am also liable for paying for that monthly as well. I never signed a contract for a sim card! I received an e-mail not too long ago informing me of the debt and responded by questioning the amount and why this account is still active. Still without any response. I have spent hundreds of rands worth of airtime to resolve the issue without any assistance.