SH
Sandy H
1 reviews | Active since Mar 2012
03 Jan 2025, 17:32
Poor Service
I have an internet problem and I have called 7 x times trying to sort it out. Every time I call I have to repeat the exact same troubleshooting questions. Every time we end up hard rebooting my router and fibre box and it works for 15 minutes to half an hour and then stops working. I was told that the technical team cannot escalate it because each time they resolve the problem. How is this resolved when I have to keep phoning back? Disgusting service. They keep giving me the run around instead of sending a team out.
Helpful (0)
Replies (2)0
Replies (2)
Cell C's replyOfficial
03 Jan 2025, 17:43Dear Sandy Hext,
Thank you for contacting Cell C.
Please accept our sincerest apologies for the distress and inconvenience you’ve experienced while trying to resolve the internet issue. We understand how repetitive troubleshooting and the lack of a lasting solution can be both time-consuming and disheartening. Please know that your concerns are being taken seriously, and we are committed to resolving this matter for you.
We have referred your matter to our dedicated team for further assistance. You can expect to be contacted shortly for further assistance.
Regards,
Cell C | GN
Thank you for contacting Cell C.
Please accept our sincerest apologies for the distress and inconvenience you’ve experienced while trying to resolve the internet issue. We understand how repetitive troubleshooting and the lack of a lasting solution can be both time-consuming and disheartening. Please know that your concerns are being taken seriously, and we are committed to resolving this matter for you.
We have referred your matter to our dedicated team for further assistance. You can expect to be contacted shortly for further assistance.
Regards,
Cell C | GN
Cell C's reply03 Jan 2025, 17:43
Official
Dear Sandy Hext,
Thank you for contacting Cell C.
Please accept our sincerest apologies for the distress and inconvenience you’ve experienced while trying to resolve the internet issue. We understand how repetitive troubleshooting and the lack of a lasting solution can be both time-consuming and disheartening. Please know that your concerns are being taken seriously, and we are committed to resolving this matter for you.
We have referred your matter to our dedicated team for further assistance. You can expect to be contacted shortly for further assistance.
Regards,
Cell C | GN
Thank you for contacting Cell C.
Please accept our sincerest apologies for the distress and inconvenience you’ve experienced while trying to resolve the internet issue. We understand how repetitive troubleshooting and the lack of a lasting solution can be both time-consuming and disheartening. Please know that your concerns are being taken seriously, and we are committed to resolving this matter for you.
We have referred your matter to our dedicated team for further assistance. You can expect to be contacted shortly for further assistance.
Regards,
Cell C | GN
SH
Sandy H's updateReviewer Update
04 Jan 2025, 14:24Melinda was in touch with me this morning and she mentioned that numerous customers are experiencing the same issue due to problems with the router and confirmed my connection was unstable. After hard rebooting the internet was up and running and she said she would phone back at 14:00 to ensure it was still connected. However, I have still heard nothing back. I had to contact fibre technical department again and go through all the nonsense! Please could someone resolve this issue as it has been a week!
SH
Sandy H's update04 Jan 2025, 14:24
Reviewer Update
Melinda was in touch with me this morning and she mentioned that numerous customers are experiencing the same issue due to problems with the router and confirmed my connection was unstable. After hard rebooting the internet was up and running and she said she would phone back at 14:00 to ensure it was still connected. However, I have still heard nothing back. I had to contact fibre technical department again and go through all the nonsense! Please could someone resolve this issue as it has been a week!