Poor Service

I am extremely disappointed with C-Surance. I have been their loyal customer since 2016 paying for the insurance without fail. I then logged a claim for my ****** device of which they repudiated my claim stating that I had ported my number to another contract. Fine I had excepted that as per their terms and conditions and fine prints. What I do not understand is that they are still debiting my account for this device! Why? Which device are they insuring now? I had reported this matter last year October 2019. They have been sending me from pillar to post. I called C-Surance, they told me to go to one of their branches. I went to the Workshop branch, they told me to call C-surance again as they had no records of my cell phone contract due to porting. C-surance told me to go to the branch again, I went to their Galleria branch and spoke to their team leader/supervisor Aneline whom asked to get a bank statement as proof that I still pay for the insurance. I printed out a statement dated August 2018 to November 2019, gave it to her, she took some ref number and told me that she will log this with their forensics department and that I will get a confirmation message on my phone, until today I have not received that message. I went back to try and get an update from her but had no luck of finding her because she works different shifts. I left messages for her to contact me, until today I have no heard anything from no one. I have since cancelled all my other 3 contracts with Cell-C! I want all my premiums refunded at least from the date when my phone was ported to another contract!