1 reviews | Active since Sept 2010

04 Jun 2015, 08:52

POOR SERVICE

I HAVE A SAMSUNG CONTRACT PHONE WHICH CONTRACT EXPIRES END OF JUNE AND I HAVE GIVEN CELL C WRITTEN COMUNICATION 2MONTHS AGO CONTRACT WONT BE RENEWED.AS I STILL HAVE ANOTHER MONTH TO GO CELL C HAS DECIDED ON THEIR OWN ACCORD TO TAKE AWAY MY MONTHLY DATA.I RECEIVED MY 1GIG ON THE 1ST OF THE MONTH AND ON THE 2ND 983 MEGS WAS TAKEN AWAY.I CALLLED THE CALL CENTRE AND TO DATE NO ONE CAN JUSTIFY THIS AS I HAVE TILL THE END OF JUNE FOR MY USAGE.THE CALL CENTRE AGENTS ARE SO CONFUSED EVERYONE I SPEAK TO GIVE ME DIFFERENT STORIES.I DO HOPE A PERSON WHO KNOWS WHAT THEY ARE DOING ATTEND TO THIS AND RESOLVE SAME.I REQUIRE MY DATA BACK AND AS SOON AS MY CONTRACT IS OVER MY NUMBER TO BE PORTED TO A PREPAID LINE.

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Replies (1)
Cell C
Cell C's reply04 Jun 2015, 09:05
Official
Hello 12345s,

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Best regards,