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takalani M
1 reviews | Active since May 2020
03 Jan 2025, 16:44
Poor service
I had 2 contracts with cell c and as i was buying a house i decided to pay it off so i can have less expenses.I called the call center and they provided me with a settlement ,of R16200 i paid it off same day and following day I called to confirm if they receive the payment and they confirmed,this was in September 2024 .Now am trying to buy a car and the banks are telling me that according to my bureau record i am owing cell c the very same settlement amount I paid off in September,now i have been calling cell c everyday to get this sorted and all I get is a reference number and that someone will call me,its been over a month ,this is unacceptable as it is affecting my life i cant get credit from banks because of someone who is not doing their job at Cell C ,can this be treated with sense of urgency,before i take further steps.last reference given to me was ***. I will be expecting feedback.
Helpful (0)
Replies (6)0
Replies (6)
Cell C's replyOfficial
03 Jan 2025, 17:07Dear Takalani Mulaudzi,
Thank you for reaching out and bringing this matter to our attention.
We sincerely apologize for the inconvenience and distress this situation has caused you. We understand how important it is to resolve this issue promptly, especially given its impact on your ability to secure credit. Please rest assured that we have escalated this matter to our team. One of our friendly consultants will reach out to you shortly to further assist.
Regards,
Cell C | GN
Thank you for reaching out and bringing this matter to our attention.
We sincerely apologize for the inconvenience and distress this situation has caused you. We understand how important it is to resolve this issue promptly, especially given its impact on your ability to secure credit. Please rest assured that we have escalated this matter to our team. One of our friendly consultants will reach out to you shortly to further assist.
Regards,
Cell C | GN
Cell C's reply03 Jan 2025, 17:07
Official
Dear Takalani Mulaudzi,
Thank you for reaching out and bringing this matter to our attention.
We sincerely apologize for the inconvenience and distress this situation has caused you. We understand how important it is to resolve this issue promptly, especially given its impact on your ability to secure credit. Please rest assured that we have escalated this matter to our team. One of our friendly consultants will reach out to you shortly to further assist.
Regards,
Cell C | GN
Thank you for reaching out and bringing this matter to our attention.
We sincerely apologize for the inconvenience and distress this situation has caused you. We understand how important it is to resolve this issue promptly, especially given its impact on your ability to secure credit. Please rest assured that we have escalated this matter to our team. One of our friendly consultants will reach out to you shortly to further assist.
Regards,
Cell C | GN
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takalani M's updateReviewer Update
03 Jan 2025, 19:56Thank you i will be waiting for feedback.
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takalani M's update03 Jan 2025, 19:56
Reviewer Update
Thank you i will be waiting for feedback.
Cell C's replyOfficial
03 Jan 2025, 20:17 We appreciate your patience.
Regards,
Cell C | GN
Regards,
Cell C | GN
Cell C's reply03 Jan 2025, 20:17
Official
We appreciate your patience.
Regards,
Cell C | GN
Regards,
Cell C | GN
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takalani M's updateReviewer Update
04 Jan 2025, 13:26No one tried calling me,my phone never rang.i am available to be contacted.those are my numbers.
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takalani M's update04 Jan 2025, 13:26
Reviewer Update
No one tried calling me,my phone never rang.i am available to be contacted.those are my numbers.
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takalani M's updateReviewer Update
17 Feb 2025, 14:18Good day ,please be advised that i was contacted by Nelisiwe from the social media team on the 6th of January ,she indicated that it was an error from cell,c and that ITC would be updated after 21 days ,and she also attached paid up letter ,after 21 days i contacted ITC and they confirmed that all my accounts are in order ,yet now when i apply for a car with Absa they are telling me that i am owing cell,c R16200 which is the very same amount of my settlement, if i knew that settling my account early with you guys would cause me such issues i would not have done it ,now Absa is requesting 20% deposit due to this cell c issues ,i would like cell c to take accountability and ensure that my ITC record is updated as you caused this error and not me and now i am being affected by something which was not my fault ,i will never use cell c ever again ,after 10 years of being a loyal client ,please get back to me urgently .
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takalani M's update17 Feb 2025, 14:18
Reviewer Update
Good day ,please be advised that i was contacted by Nelisiwe from the social media team on the 6th of January ,she indicated that it was an error from cell,c and that ITC would be updated after 21 days ,and she also attached paid up letter ,after 21 days i contacted ITC and they confirmed that all my accounts are in order ,yet now when i apply for a car with Absa they are telling me that i am owing cell,c R16200 which is the very same amount of my settlement, if i knew that settling my account early with you guys would cause me such issues i would not have done it ,now Absa is requesting 20% deposit due to this cell c issues ,i would like cell c to take accountability and ensure that my ITC record is updated as you caused this error and not me and now i am being affected by something which was not my fault ,i will never use cell c ever again ,after 10 years of being a loyal client ,please get back to me urgently .
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takalani M's updateReviewer Update
17 Feb 2025, 14:34I dont have the report ,ITC team told me that i will have to pay for the detailed report .and i am not willing to pay anything for my name to be cleared by errors made by cell ,c
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takalani M's update17 Feb 2025, 14:34
Reviewer Update
I dont have the report ,ITC team told me that i will have to pay for the detailed report .and i am not willing to pay anything for my name to be cleared by errors made by cell ,c