poor service

This is a complain i sent to cell c to assist but they keep on saying they will call me. Below its their response: Dear Mr. TIEHO MOTAUNG, Thank you for contacting Cell C. Kindly note that your query has been escalated to the relevant department for assistance. Reference number: *** Stay well and keep safe. Regards, Meagan Williams Cell C Written Correspondence Department

Good day, I have a contract with Cell -C since 2008, which is 12 years to date. I have upgraded to Samsung A51. I have never put any complain before because the service was good. I am experiencing problems already before the upgrade comes effective on next month. My concerns with this phones are as follows: 1. The charging cable is not working anymore 2. The phone becomes blank when I receive calls or making calls 3. It looses network from time to time whether I am at home or at work. 4. I have checked the settings, networks but still the same. 5. I wouldn’t have considered this phone whereas my first priority was Huawei P30 lite 2020 and the sales person never told me that the P30 was not available. Due to the agency of wanting a phone I had to change to this A51. I had to take this phone because it has similarities with P30. I had to have the phone because I was working form from home due to COVID-19. Now the client are phoning and some cant get hold of me due to the above mentioned reasons. My Numbers:***Tieho Motaung Please advise urgently as now will be starting to work from the office because the client are upset because they cant get hold of me. Thank you

I have received a call from Tshepiso on Tuesday regarding my concerns and was advised that I should return my cellphone back to the nearest Cell C stores. I have advised her that the closest store to where I am working is Greenstone shopping Centre. She suggested that I should return it as soon as possible because the phone is giving me challenges since I am paying for it. Bear in mind that I have been a Cell C customer since 2008 to date and never received such horrible service ever. I have returned the phone back to greenstone Cell C store today at 12:53 pm, the lady only asked me questions to understand what happened and what my challenges are but she refer me now to the Cell C Head office. By explaining to her that I have sent several emails to Cell C regarding my issues she gave me impression that she will book the cellphone in but nothing like that happen rather telling me to go to the head office. I am so sure that Cell-C is well aware of the regulations that were put in place regarding the unnecessary movements. I have call initially to get the my contract upgraded to P30 lite 2020 and when I do follow up I have been told that the phone has not arrived in SA. Then my question was why the sales person never advised me of that the phone is unavailable that Cell C is still waiting for it or there could be delays due to COVID-19. I feel that the person was assisting me to just up his sales numbers and never been honest about the availability of the phone. how can you sell something that you know exactly its not there and not even sure that it will be there? Does sales person ever considered time wasting from clients side? I have requested the phone (Huawei P30 lite 2020) on the 14 May 2020 and on Monday 18 May when I do follow up they told me they still have not received any indication when the phone will be available (not sure if the phone will be available but still continuing, I don’t think my request was handle with care and honesty ). On the Thursday 21 May I called and speak to the retentions dep to cancel the phone was looking for since they were not sure if it will be available on the first week of June 2020, that’s where I have asked what other phone which has similar features with the one was looking for and they told my about this A51. I was supposed to be enjoying the use of the phone and its benefits from August but already I am tired, it cost me a lot because I have to return each missed calls. I have also noticed that it keeps on show SIM DATA REFRESH, it shows that message if I took maybe couple hours if the phone is not in use. We are all professionals who works with customers on daily basis but what frustrating is to give the client incorrect information. I feel if he was honest from the first time we should have not be experiencing such ups and downs. The fact that clients are complaining from my side because they couldn’t get hold of me and the phone I have requested was not available I have to choose A51 Samsung which is now giving me headache. I am not happy at all with the service I am receiving from Cell-C. so now I need to drive again to Cell-C head office which I will be exposed again. We all trying to remain in our workplaces and homes to avoid unnecessary movements as per the COVID-19 regulation stated by the President. I need an urgent feedback on this, phone calls are not working for me to resolve my issues. Please reply back with action plan on this mail.

please advise me what do i need to do in this situation. because i cannot afford to go to Cell C store and get told that i must go to head office whereas i been advised to go to the nearest Cell C store.