Poor Service

The only reason there is 1 star on this review ist to proceed with it, unless there would not have been anything So i want to do a sim swap due to a sim card that got damaged, researched the requirements on the internet (ID and Proof of Residence), got that that ready and made the big trek to the supposedly 1 stop shop in Highcveld Mall Witbank, only to be told i need an affidavit as well,

No where on any platform was that mentioned, Phoned the Customer Care line and more than willing to help provided:

I can answer when the last time was i recharged my account, and by how much the last 2 numbers i dialed from the phone, the most frequent number i dialed from that number

Get serious please I challenge the CEO, CFO and any othe exec at Cell C to answer that from memory alone,

I'm not sure in which world CEell C operates but my phone has an address book, with a name, i pick the name and the phone dial, i do not remember the 10 digit line nor do i pay attention to it, i probably make 30 - 50 calls a day and again i challenge anyone to remember the 10 digit number of the last calls they made (do a challenge to the management team, step up to your own ridiculous impractical protocols Your competitors allow sim swap via their apps, (Vodacom MTN, Telkom), and in fact at Telkom I did a walk in handed over my docs( No affidavit required) and 2 min later had an activated ready to use Sim (immediately active), for which i was not even charged Get with the times please, Also the call agent i spoke to was extremely rude, has no sense of timing in allowing me to speak and just kept on talking regardless whether i had something to say or not Lastly, according to the Call center an affidavit is only required for lost \ ****** sims, not damaged, whilst the walk in Centre insisted it is the case for all instances

if thats your policy, please publish it, and be consistent in applying it I have been a loyal customer of yourts for sometime but really thinkingh opf taking my business elsewhere where there is consistancy, and at least a call center agent that would allow me to state my case, (in case he forget, my airtime helps paying his salary)

I would expect a reply on this but is not holding my breath, but still my challenge remains to the questions that i was asked to any of the Cell C team, in terms of numbers dialed recharge dates and amounts, and numbers called lets see if you can answer that in a 3 minute interview with no data in front of you