Poor service

I have never seen a business who cannot allocate payments to the correct accounts. I have a contract with Cell C, the first month they deducted into my account i did not have funds. I went to Cell C at fourways mall to make a payment. They gave me a statement and referred to pick n pay to make payment. 3 days later i was called by Cell C consultant saying that my account was in arrears. i told the consultant that i paid at pick n pay the amount should reflect into their account (Cell C account).

End November again i paid vai EFT, i was called by the consultant from Cell C that my account was in arrears with R300 and something. I told the lady that i paid vai EFT to a Cell C nedbank account. The lady promised to check the bank statements. The following day again i recieved call from another consultant that i'm still in arrers. I asked for an email address were i can send the proof of payment, i sent the proof of payment. tow days later i called again that i did not pay, i was so angry with the consultant because i paid and sent the proof of payment. It means that no one checked the email and updated my account.

What system are you using? Did Cell C trained thier debt consultants. who is responsible to check emails and update the system. This not on at all Cell C, please train your people. Now end of December they debited me twice, what for I dont know. No statement or invoice was sent to me. I went to Cell C at fourways mall, i was told to call the customer services. Yooo hayi shame what a bad experience im having with Cell C. No one bothered to contact me after i sent an email yesterday in the morning.