Poor Service

Hi all . I'm so disappointed in the way Cell C handles matters. I recieved a router on contact and upon arrival the router had no key to open the sim slot(1) Number 2 the router could not connect to the Internet. I called them on the 21 of November 2019 to arranged for a cancellation and pick up the router coz I did not want it .Mind you this was done within the 7 day cancellation period. To my surprise they debited me for something I did not even use. I got a SMS that the router will be collected by Ram and that it was booked in at the repair centre. This router was not collected . I then phoned them again they sent me a new sms confirming that the router will be collected I waited until the 6th of December 2019 still the router was not collected. Finally the router was collected after I had phoned them about 20 times complaint. When they inspected the router they sent an sms confirming that yes the router was an OBF ( Out of Box Failure) but are still refusing to cancel my contract even though I called to complain about the product with 7 days .

Cell C should just let Telkom take over their business they are not doing any justice to their customers.