1 reviews | Active since Aug 2016

08 Aug 2020, 13:04

Poor Service

Below is an extract of my communication with Cell Centre regarding my problem which has still not been attended to by Cell C.

No Summary [Incident: ***] Inbox C Cell C [image: TAKE CONTROL WITH THE CELL C APP | CELL] [image] Subject: No Summary Response By E-mail (Judith Mtjalo) (03/08/2020 14:39:56) Dear Sir/Mada... D Donovan Jonathan *** Hide details To: C Cell C Date: August 7, 2020, 11:33 AM Good Morning

I am at my Whit's end with this matter now. The phone was ****** on 18 July 2020 already. The police will not take the case unless we can provide a reference number that the phone was blocked. I personally went to Cellc Stores in Tygervalley Centre, Tygervalleye, Western Cape to apply to have the phone blocked. I went there a second time on Saturday 01 August 2020 to resubmit forms to have the phone blocked. Your staff member checked to see if all details are correct before sending off the forms. I am still waiting for a reference number. Can someone please assist with this matter.

Thanking you D Jonathan ***

0
Replies (3)
Cell C
Cell C's reply08 Aug 2020, 13:44
Official
Hi Donovan

You have come through to the correct platform for assistance, apologies for the service you have received.

Do expect communication.

^PN
's update08 Aug 2020, 15:24
Reviewer Update
I sincerely hope that this is not just another empty promise as the preceding problems that caused me to follow this avenue. Of nearly 20 calls to the store in question, all have gone unanswered
's update09 Aug 2020, 13:02
Reviewer Update
Yesterday, 08 August 2020, I called Cell C Store at Tiger Valley on ***. The call was only answered after several attempts. I spoke with a person who idenotified himself as "Fazzie". I explained my problem to him and he undertook to look into the matter and would call me back. He explained that the store would close at 16:00, so if he could not call before then, he would call me on Sunday (today) August 09. To this moment he still did not call. I made 6 attempts, at about 12:50, to call but all calls went unanswered. One call was simply put off after 4 rings