1 reviews | Active since Jan 2025
Poor service
I wouldn't recommend anyone that i know to take up a contract with Cell c. I had a contact with them and they decided to to block my number, then September 2024 i decided to pay and close the contract, and when i did, i requested them to unblock my number, they advised me to call their customer service department and when i did, I was not happy because they were transferring me from piler to post and no assistance i was getting, up until i took my half day at work and i went to one of the branches for assistance and they advised me to go to the police station and get an affidavit and copy of my ID documentation and bring it to them. And i think i waited for a month for a feedback and no one gave me any feedback. Then i tried to call again and even sent emails to cell c customer service, for them to attend to my query and guess what no feedback back and their lines were not answered, and then i phoned again for them to email me my closer letter to confirm that i don't have anything to do with they contract, because i needed to sent the letter somewhere urgently and guess what up until today no one from cell c tried to contact me or reply to my emails. So for me cell c is not a service provider i could recommend to anyone specifically to take up a contract with. They services are very poor.
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you’ve encountered throughout this process. Your concerns are valid, and we deeply regret the poor service you’ve received.
We acknowledge your query regarding the paid-up letter and the challenges you faced with unblocking your number. Please rest assured that we have escalated this matter to our support team for further investigation and resolution. They will prioritize your request and ensure that the paid-up letter is provided to you as soon as possible.
We value your feedback and will use it to improve our processes and ensure a better experience in the future. Thank you for your patience and understanding as we work to resolve this for you.
Kind regards,
Cell C | GM
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you’ve encountered throughout this process. Your concerns are valid, and we deeply regret the poor service you’ve received.
We acknowledge your query regarding the paid-up letter and the challenges you faced with unblocking your number. Please rest assured that we have escalated this matter to our support team for further investigation and resolution. They will prioritize your request and ensure that the paid-up letter is provided to you as soon as possible.
We value your feedback and will use it to improve our processes and ensure a better experience in the future. Thank you for your patience and understanding as we work to resolve this for you.
Kind regards,
Cell C | GM
Thank you for reaching out regarding the reinstatement of your phone number.
As discussed, the number *** is currently not RICA’d under your profile and shows as deactivated. To resolve this, we recommend returning to the Cell C store where the SIM was purchased to complete the RICA process with the provided serial number ***.
Once the RICA process is complete, please let us know so we can assist further if needed.
Regards,
Cell C | TM
Thank you for reaching out regarding the reinstatement of your phone number.
As discussed, the number *** is currently not RICA’d under your profile and shows as deactivated. To resolve this, we recommend returning to the Cell C store where the SIM was purchased to complete the RICA process with the provided serial number ***.
Once the RICA process is complete, please let us know so we can assist further if needed.
Regards,
Cell C | TM