Poor service 😔😔😔

It's been now a month and I still didn't get assistance Hlengiwe from your social media department was very helpful at first doing her investigations etc. but still awaiting her to gve me feedback regarding the refund. Cell c retentions department consultant called me on Monday stating my contracts that I ddnt sign up for was cancel and he confirmed that my new debit order in total will be R408 for both my current contracts which I was happy to hear however I was clearly fooled because in total I was debited R996 so I called cell c this morning they gve me a case no *** and the consultant is telling me that I will get refunded in the next 7 days. With that I'm damn not gonna allow to wait that long I need my money ASAP in my account I was very lenient with cell c since last month this service is unacceptable really